Shipping policy
Thank you for visiting and shopping at ozerty.ch. Following are the terms and conditions that constitute our Shipping Policy.
Currently we ship within the Switzerland and the United Arab Emirates.
Order cut-off time : 10 P.M. (CET)
For both countries:
Orders are generally shipped within 1-6 days (Monday – Friday)
The quality delivery time is 3-7 days (Monday – Friday)
Shipping Cost: For all orders shipping is free.
Ozerty has placed a fee for carts under a minimum of 20CHF so we can continue offering more and lower-price items as shipping costs are considerably higher for small orders. Adding more items to reach the order minimum also helps prevent excess packaging waste.
While we suits use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.
Order changes
Once your order has been confirmed, it can't be modified or cancelled. If you'd wish to return a product, you have to start out the returns procedure once you've received the item.
Item not received
If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. You’d wish to contact the carrier to hunt out your Bags as once the item is bagged we don't have control over it (once it’s by the carrier), but if the problems still persists kindly write us at contact@ozerty.ch and we'll try our greatest to help and resolve the issue at our earliest.
Sometimes tracking information won't be available. This could be due to technical issues because of which the tracking information isn't updated on the app. In such cases, if you're still unable to locate your item, contact us at contact@ozerty.ch and we'll assist you to resolve the issues at our earliest.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
ozerty.ch is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Contact us :
From 9am. to 6pm. Monday to Friday.
Tel: 021 683 04 04
E-mail: contact@ozerty.ch